We bought Touchpoint (Client Portal Software), which we expected to be an out-of-the-box solution but the reality was that it did not deliver as hoped.
We chose Zeus due to the quality we felt Ste Lucas and his team could deliver. They have been adaptable, understanding of changing requirements and brought the component parts of the project together.
Their responsiveness has been great; they have been there when we need them and are more than happy to jump on calls to show us how things work and help our less tech-savvy members of staff.
If ever we have any pain points in the future, we want them to be our go-to support.
They are proactive, approachable and honest about what they can and can’t do and are realistic on delivery timescales. I have never had cause to question the quality of their work.
We trust their judgement and given we don’t have the same depth of technical team internally, it can be quicker, safer and reassuring to be able to ask Zeus about any issues.
They are more than just Proclaim specialists and we want the thought behind the code. They have sped processes up by 80 per cent, with some reports that once took minutes now down to seconds.
The team at Zeus is dynamic, easy to work with, co-operative and flexible, and I’ve not been programmed to say that.
They have the same dedication to delivery and can-do attitude to business that we do and consequently we are more than happy to have them sit in our meetings with clients and promote them as a brand and as good people who you can trust.
They created a magic box that allowed the documentation and data we captured to be fed back into Proclaim, significantly speeding up the client’s processes, with some actions that once took up to eight minutes reduced to a matter of seconds.
Zeus were not limited by a particular product type or process – they are truly multilingual in a coding sense and want to help improve companies organisationally as well as technically. Software projects always have hiccups but when that happens they just turn up the volume on their efforts and find a solution; it is a characteristic that makes them great to have in your corner.
"Big thanks to Stephen Lucas at Zeus Tech Solutions for a five star service today.
Stephen helped us at very short notice and dealt with an issue we've had for five days now which severely hampered us.
I'd recommend Steve and his team for Proclaim help and will be using them from now on.
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